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  • SHIPPING AND RETURNS

    SHIPPING:

    DOMESTIC: Shipments are sent via NZPost from Auckland, New Zealand. Orders placed on Monday through to Friday are shipped the following work day. If order is not received after a week from purchase date, contact Pigment Studio to enquire about your items whereabouts.  

    INTERNATIONAL: To ensure the safe delivery of your order, Pigment Studio offers tracked shipping by default. Due to tracking, we've had to increase the price of shipping. If you would still like to make a purchase, but cannot afford to pay for the tracked service, please contact us by email or though the contact form on the site, and we can arrange an alternative, non tracked service. For international orders, you may be responsible for import duties and taxes on your order depending on the country in which you reside. Unfortunately, Pigment Studio has no control over these charges or delays and cannot predict what they may be. For more information, contact your local customs office. 

    RETURNS: 

    Please note that Pigment Studio has a 14 day returns policy: Any items to be returned or exchanged must be shipped/postmarked within 14 days of delivery date. Please follow the instructions below if you wish to make a return: At the moment, Pigment Studio only offers returns for Domestic orders. To process a return, send an email to contactpigment.studio@gmail.com with your order number (which will be on your original invoice) and the item you wish to return + reason for return. Ship with your chosen courier or postal company - we recommend using a trackable and insured method so that your carrier will refund you in the event of theft or loss during delivery. Please keep a record of your tracking number. Customers are responsible for postage fees. 

    REPAIRS: 

    Pigment Studio will happily repair any manufacturing fault at no cost within 6 months of the purchase date. Proof of purchase is required. Manufacturing faults do not include: general wear and tear (includes wire that has bent out of shape or oxidized), worn off plating, chipped or cracked gemstones.  If you are unsure of what is considered a manufacturing fault, please send an email to contactpigment.studio@gmail.com to discuss 

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